I’m pretty sure it’s already corporate policy to not question people abour fake bills or do anything to stop shoplifters (because insured and liability). Wouldn’t be surprised if a new corporate policy crops up if something like that does happen
I’ve never worked at McDonald’s but I know for a fact that pizza hut had a policy of not pursuing thieves, we were explicitly told not to do it.
At one point somebody did walk out without paying and the manager yelled at everyone, because literally none of us noticed. But he couldn’t really do anything to us about it because corporate policy was that we weren’t supposed to do anything, even though obviously he wanted us to have done something.
Off topic but I was a manager of a pizza hut for a while. Drove my district manager nuts with technicalities.
“How many pepperonis go on a large one topping?”
“I look at the chart”
“As a store manager you should have it memorized!”
“As a store manager I have the training manual memorized. It says to look at the chart each and every time you make a pie. It specifically discourages memorizing the portion control. look at the chart every time.”
The answer he wanted was 56 back then btw. 56 pepperoni on a large one topping. I still remember that. The correct answer was “look at the chart” so that was the only answer I gave him.
Another funny story, it was my first food service job. He yelled at me for using the sanitizing cloth from the pizza area on the wing area. Cross contamination, I know that now.
I told him I didn’t know about cross contamination and that it was my first job in food service.
He yelled “I trained you myself”
I replied “yeah … I wasn’t going to mention that but you did train me yourself… Yet here I am not knowing anything about the concept of cross contamination… Maybe more time should be devoted to that in the future”
He did not like me lol
Edit: I had been a retail manager for a few years and got hired on as a store manager for pizza hut. I was vocal that I had zero experience with food. I don’t even cook for myself. I microwave or order food. I know it sounds silly now that I didn’t know anything about cross contamination. I didn’t know, he hired me, he didn’t explain it during training. Call me stupid for not knowing, that’s fine. Hes responsible for making sure I knew, he was my trainer. That’s his fault. I’m still a manger (retail again) and it is very much my job to train my crew properly and never assume something is “common sense”. If it’s important you go over it in training… But I guess I never trained any of my cashiers to not throw poop at customers I just assume that’s common sense… So I guess there’s that flaw in my theory lol
Oh I wouldn’t worry about it I grew up extremely privileged and when my parents insisted I actually got a job I really didn’t understand the concept of being paid. I didn’t quite understand why anybody cared about that because the money was so insignificant, why would anybody care about it?
I was a really stupid kid. At one point I worked at a petrol station (gas station) for free because I didn’t really understand what jobs were for.
I joke that our policy for shoplifters is to offer them a bag.
In reality it’s to offer them a cart as a non accusatory way of saying “I see you”
As for bills I had my boss suggest I take them to the bank. I had to clarify “and I tell them I believe there is a counterfeit in there… Right … Otherwise it’s dangerously close to trying to pass a counterfeit myself… A felony…”
He paused and answered “sure if that makes you more comfortable”
To be clear I understand and agree with a lot of it. Why should I ask my workers to risk their life over some toothpaste? Why should I ask them to risk their life confronting a counterfeiter who is already done commiting felonies.
I also understand it doesn’t help the company. One dead worker will cost the company more than all the product a person could steal. Even with insurance the cost of training even a cashier is nearly $1000. It goes up from there.
It is still frustrating and my employees often take a lot of training to convince them not to care if someone is stealing.
And customers also get frustrated when they tell me someone is stealing and I give them an answer like "that’s unfortunate " and go back to work.
and I give them an answer like "that’s unfortunate "
You might want to also let them know that “we’re insured for this” and that “nobody is going to lose their job over this, so let’s not lose our heads, either.”
Also, it’ll go a long way to acknowledge how unfair it is that an employee doing the same thing is completely different.
Wait for the next step: the franchise fires the employee because of several 1 star reviews and death threats
I’m pretty sure it’s already corporate policy to not question people abour fake bills or do anything to stop shoplifters (because insured and liability). Wouldn’t be surprised if a new corporate policy crops up if something like that does happen
I’ve never worked at McDonald’s but I know for a fact that pizza hut had a policy of not pursuing thieves, we were explicitly told not to do it.
At one point somebody did walk out without paying and the manager yelled at everyone, because literally none of us noticed. But he couldn’t really do anything to us about it because corporate policy was that we weren’t supposed to do anything, even though obviously he wanted us to have done something.
Off topic but I was a manager of a pizza hut for a while. Drove my district manager nuts with technicalities.
“How many pepperonis go on a large one topping?”
“I look at the chart”
“As a store manager you should have it memorized!”
“As a store manager I have the training manual memorized. It says to look at the chart each and every time you make a pie. It specifically discourages memorizing the portion control. look at the chart every time.”
The answer he wanted was 56 back then btw. 56 pepperoni on a large one topping. I still remember that. The correct answer was “look at the chart” so that was the only answer I gave him.
Another funny story, it was my first food service job. He yelled at me for using the sanitizing cloth from the pizza area on the wing area. Cross contamination, I know that now.
I told him I didn’t know about cross contamination and that it was my first job in food service.
He yelled “I trained you myself”
I replied “yeah … I wasn’t going to mention that but you did train me yourself… Yet here I am not knowing anything about the concept of cross contamination… Maybe more time should be devoted to that in the future”
He did not like me lol
Edit: I had been a retail manager for a few years and got hired on as a store manager for pizza hut. I was vocal that I had zero experience with food. I don’t even cook for myself. I microwave or order food. I know it sounds silly now that I didn’t know anything about cross contamination. I didn’t know, he hired me, he didn’t explain it during training. Call me stupid for not knowing, that’s fine. Hes responsible for making sure I knew, he was my trainer. That’s his fault. I’m still a manger (retail again) and it is very much my job to train my crew properly and never assume something is “common sense”. If it’s important you go over it in training… But I guess I never trained any of my cashiers to not throw poop at customers I just assume that’s common sense… So I guess there’s that flaw in my theory lol
Oh I wouldn’t worry about it I grew up extremely privileged and when my parents insisted I actually got a job I really didn’t understand the concept of being paid. I didn’t quite understand why anybody cared about that because the money was so insignificant, why would anybody care about it?
I was a really stupid kid. At one point I worked at a petrol station (gas station) for free because I didn’t really understand what jobs were for.
I was a really really stupid kid.
Can confirm… store manager.
I joke that our policy for shoplifters is to offer them a bag.
In reality it’s to offer them a cart as a non accusatory way of saying “I see you”
As for bills I had my boss suggest I take them to the bank. I had to clarify “and I tell them I believe there is a counterfeit in there… Right … Otherwise it’s dangerously close to trying to pass a counterfeit myself… A felony…”
He paused and answered “sure if that makes you more comfortable”
To be clear I understand and agree with a lot of it. Why should I ask my workers to risk their life over some toothpaste? Why should I ask them to risk their life confronting a counterfeiter who is already done commiting felonies.
I also understand it doesn’t help the company. One dead worker will cost the company more than all the product a person could steal. Even with insurance the cost of training even a cashier is nearly $1000. It goes up from there.
It is still frustrating and my employees often take a lot of training to convince them not to care if someone is stealing.
And customers also get frustrated when they tell me someone is stealing and I give them an answer like "that’s unfortunate " and go back to work.
You might want to also let them know that “we’re insured for this” and that “nobody is going to lose their job over this, so let’s not lose our heads, either.”
Also, it’ll go a long way to acknowledge how unfair it is that an employee doing the same thing is completely different.
I’ve been told flat out the cameras are to watch employees