• Gjolin@lemmy.ml
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    6 days ago

    My work got me an Macbook M3. After two weeks of dicking around with it, I went back to my Thinkpad. I don’t get it at all. I thought at least the hardware would be great, but I hate the hardware too. Too heavy, aluminum case feels fucking cold to the touch, screen still isn’t bright enough to work outside, keyboard has that fucked up layout. And although the M-series sets a nice trend, it currently cannot run GNU/Linux without lots of reverse engineering, so fuck that. My 2014 gen Thinkpad is a far better experience. I’m now even more convinced than ever that Apple is just a marketing cult.

    • sugar_in_your_tea@sh.itjust.works
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      6 days ago

      I wish I had that choice, but my options right now are upgrade to an M3 now or wait until our stock runs out and get an M4. For now, I’ve decided to wait.

    • Echolynx@lemmy.zip
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      6 days ago

      I have the same gripe with the aluminum chassis on laptops. I got a cheap Thinkpad Chromebook for personal use and even though the material on the X1 Carbons is a fingerprint magnet, at least it isn’t chilly every time you rest your hands on it.

  • wheeldawg@sh.itjust.works
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    7 days ago

    Jobs was an idiot. Chose homeopathic crap instead of medicine. I don’t give him credit for anything if he’s that dumb.

    He’s free to do that, sure, but anyone doing so is safe to be labeled “moron” by everyone else.

    Unless I’ve heard a messed up version of events he will stay in the “idiots that were not beneficial to humans in any way” trash can.

        • turmacar@lemmy.world
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          6 days ago

          The treatment was surgery. Not even weeks/months of chemo.

          His treatment of “eat exclusively one type of fruit a week” IIRC almost hospitalized Kushner when he replicated it while doing the biopic.

          • wheeldawg@sh.itjust.works
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            6 days ago

            Well I tried to give the benefit of doubt even after hating Apple in general. I’m out of ideas of ways he wasn’t a complete idiot that was doing stupid things for stupid reasons. And I’ve always been happy he’s dead since I heard he was.

            I actively celebrate deaths of stops and evil people alike. I’ve never seen the point of curbing it under terms like “I don’t wish him dead, but I won’t be sad to see his obituary”. No I am actually am happy he’s dead and just giddy to see his obit.

            Kinda like I’m sure everyone was glad to see Hitler dead. I just get happy about evil AND stupid people’s deaths.

    • archonet@lemy.lol
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      8 days ago

      Why, exactly? Genuinely asking. I mean, don’t get me wrong, I’m no Apple fan, and he was absolutely an insufferable douchebag to nearly everyone he knew; and was a verifiable self-righteous fuckwit who Darwin’d himself out of existence by choosing woo-woo bullshit over medicine for a very treatable cancer.

      Evil, though, I think might be a stretch – Elon, Thiel, Vance, Trump, Murdoch, the Sackler family, the Koch brothers, etc. all excellent contenders for being truly evil – but afaik Jobs was just a dickhead with an ego the size of a blimp, and I think we ought not dilute that term with just your run-of-the-mill dickheads. Unless you know something I don’t about him.

        • archonet@lemy.lol
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          8 days ago

          This told me nothing I didn’t already know. Like I said, he was a dickhead, to almost every single person in his personal and professional life. But evil requires a level of maliciousness that transcends the people you are in physical contact with, imo – you have to be actively striving to make life worse for at least a few hundred people or more.

          A dickhead and a shitty father, sure. But “evil” would require him to have done something much worse than just treat his kid and the people in his immediate orbit like shit. Just my opinion.

          • Draces@lemmy.world
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            8 days ago

            evil requires a level of maliciousness that transcends the people you are in physical contact with, imo

            That’s a very strange definition. He also led moving manufacturing to China. You may have heard of the suicide nets they had to put up in their facilities.

            • The_Decryptor@aussie.zone
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              7 days ago

              I’ve never understood why it’s just Apple that seems to get the blame for using Foxconn, they’re estimated to make 40% of all consumer electronics. Nintendo uses them for all their consoles (since the GameCube), Sony use them for their hardware (TVs, the PlayStation, etc.), MS for the Xbox, Amazon for the Kindles, Google for the Pixels, etc.

              I don’t want this to sound like whataboutism, but I’ve just literally never understood why people seemingly overlook all the other companies using them to place the blame solely on Apple.

              • Ben Hur Horse Race@lemm.ee
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                8 days ago

                that’ll do it for you, eh?

                as someone else pointed out, your definition of evil is quite interesting in that a qualification is that it goes past people they are in physical proximity to.

                not sure where you got that, seems a little comic-book-y… how about a nurse in a hospital that slowly poisons a child, watching doctors be baffled and see the parents fall apart with unspeakable grief because she likes the drama and was bored. not evil?

                • Ilovethebomb@lemm.ee
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                  8 days ago

                  There are plenty of people who are jackasses to those around them, and ruthless in business.

                  Describing someone or something as evil really calls for something a bit more dramatic.

            • tibi@lemmy.world
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              8 days ago

              I tend to agree. Being a narcissistic asshole isn’t the same as being evil. In the first case, it means doing bad things because you are self centered and have no regard for other people. The bad things aren’t done to hurt others, just to in a self serving way. Being evil requires an intent to do harm.

          • steventhedev@lemmy.world
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            8 days ago

            He was the ringleader of an illegal anti-poaching agreement between tech companies that kept worker salaries down.

            He’s the root cause of much of what is broken with modern tech hiring. Bill gates is responsible for the other half (trick questions, etc)

      • meowMix2525@lemm.ee
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        8 days ago

        It shouldn’t surprise you. Being evil is practically a requirement for that level of success as a capitalist.

          • Zagorath@aussie.zone
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            8 days ago

            Nah, he fucked himself with that. Had a highly treatable form of cancer and chose to feed it a sugary fruit-only diet instead of going to a doctor.

            • Cataphract@lemmy.ml
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              8 days ago

              Holy shit TIL, I had no clue this dude died because he was basically an anti-vaxxer/alternative medicine guy.

              Jobs also believed that his commitment to vegan diets meant his body was flushed of mucus – and that it meant he was free from body odor, so he didn’t need to wear deodorant or shower regularly. Unsurprisingly, the book quotes former coworkers saying that he was very, very wrong. … One of his go-to stress relievers during Apple’s early days was soaking his bare feet in the company toilets. (link)

              his doctors advised him to seek surgery as soon as possible. Instead, he delayed the procedure for nine months and attempted to treat himself with alternative medicine. This fateful decision may have quickened Steve Jobs’ death — when he still could’ve been saved. (link)

              • Zagorath@aussie.zone
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                8 days ago

                To his credit though, I believe he did admit he fucked up before he died. Which is certainly a lot better than the antivaxers of today.

                • msage@programming.dev
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                  7 days ago

                  I believe lots of covid victims would admit they were wrong about being antivax, but it’s hard to talk on the ventilator.

                • Passerby6497@lemmy.world
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                  8 days ago

                  Honestly, I don’t care that he admitted he fucked up given he effectively stole a liver from someone that could have used it and not just kill themselves through their shitty choices within a handful of years.

                  I hope his grave has a porta potty installed.

        • Ben Hur Horse Race@lemm.ee
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          8 days ago

          hey guys- when you say “fuck that guy” I can say that his wife did that, cause they probably had sex

          hey guys! you know who fucked steve jobs? his wife, probably! ( ͡° ͜ʖ ͡° )

  • Shortstack@reddthat.com
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    8 days ago

    This is almost exactly what happened to me except they told me my phone had mold growing inside it from the shattered screen I wanted replaced.

    The “mold” was pocket lint from waiting a month to get it fixed.

    Bitch actually said right to my face that my phone no longer works so let’s get you a new one. I powered on the phone right there and he started backpedaling and grifting ‘oh but it won’t be long tho’. So I went home and still use it with the shattered screen because fuck them.

    • jumjummy@lemmy.world
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      8 days ago

      FYI, you can replace the screen yourself. I’ve replaced the screen and battery on an older iPhone. Bought the parts off Amazon, watched a YouTube video and that’s it. Super tiny screws so it may help if you have a magnifying glass (or one of those magnifying + light units for painting miniatures).

      • Shortstack@reddthat.com
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        8 days ago

        Never thought of doing that myself tbh but I’ll check it out, thanks for the idea. Id be happy if I could get a couple more years out of it because it sure beats these iPhone prices now

        • AngryCommieKender@lemmy.world
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          8 days ago

          The other super useful tool to have is a heat gun. Go grab one from Harbor Freight for like $20 while they are on sale. This allows you to melt the adhesive they use to hold the screen in place

          • Clent@lemmy.world
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            8 days ago

            Apple has a self repair program where they send you the tools and parts needed for the repair that you return the tools and broken parts when you’re done.

            Haven’t done one myself since I but I’ve read of others success stories with the process. The parts are not as cheap as going third party but if you’re buying your owns tools it might end up cheaper overall.

    • TimewornTraveler@lemm.ee
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      8 days ago

      and I’m guessing you will still continue to use apple products and buy another iphone… apple users are such sheep

    • Tuxman@sh.itjust.works
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      8 days ago

      I miss the days people working the Genius Bar were actually tech savvy and not just “lifestyle influencer wannabes”

  • DaddleDew@lemmy.world
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    8 days ago

    Their “repair” program is nothing but a scam to nudge you into buying a new Apple product to replace the broken one with overinflated repair prices and bullshit excuses like that.

    Also it works exactly as Steve Jobs intended.

    • Zement@feddit.nl
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      7 days ago

      I am almost certain, Google is doing the same with the pixels. My Pixel 6 suddenly lags or doesn’t react on inputs.

      • Kairos@lemmy.today
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        7 days ago

        GrapheneOS.

        Or maybe try looking at battery usage. Android is a piece of shit, including the apps included in it. Maybe an update changed the way one of them worked.

        • Zement@feddit.nl
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          7 days ago

          I think I’ll need stock Android due to those two factor authentication apps for banking, which are not allowing to be ran on custom or rooted phones.

          I really loved Cyanogen tho …

            • frayedpickles@lemmy.cafe
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              7 days ago

              Some work, some are more of a pain in the ass (2fa for every single interaction even with biometrics enabled), and some don’t work. You lose anything that relies on Google pay, so no public transit passes or anything like that, no tap to pay, etc.

              And more to the point, the main graphene guy has unaddressed mental health issues and refuses to seek treatment (he appears to believe the problem is everyone else), and I genuinely don’t feel comfortable with that one man show controlling my phone. Is google evil? Yes. Unstable? Not really, they are evil in generally predictable ways. I do actually hope he seeks help because nobody should live the way he does, but last I heard from earlier this year he’s still up to his same old behaviors.

              • ᗪᗩᗰᑎ@sh.itjust.works
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                7 days ago

                the main graphene guy has unaddressed mental health issues and refuses to seek treatment (he appears to believe the problem is everyone else)

                Daniel Micay stepped down last year [1]. Also, he was allegedly being swatted which would put anyone on edge, considering someone has already been killed over it [2] and police aren’t exactly known for treating people humanely.

                I genuinely don’t feel comfortable with that one man show controlling my phone

                Looks like there’s 16 people involved in the project [3] - excluding any external contributors, that’s definitely more than one. Granted, its probably the previous lead and the new one who have the most commits, I haven’t looked, but its still not just a single developer. That said, your concern is valid. Smaller projects are more likely to die as soon as their main contributors lose interest or stop working on it for any reason - see the end of DivestOS as a prime example [4].

                [1] https://androguru.com/2023/05/lead-developer-of-grapheneos-steps-down-amid-escalating-harassment-and-swatting-attacks/

                [2] https://www.cnn.com/2019/09/14/us/swatting-sentence-casey-viner/index.html

                [3] https://github.com/orgs/GrapheneOS/people

                [4] https://www.divestos.org/pages/news#end

                • frayedpickles@lemmy.cafe
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                  6 days ago

                  Yep, I’ve seen this ~exact post a several times, same general structure and points, none of it acknowledging that the attacks on other people in the community started long before the alleged swat (no, I don’t actually believe it based on every other persecution complex lie he’s told, but that’s neither here nor there).

                  Nor does it acknowledge that he “stepped down” seemingly in name alone, still having full control of the project (I’ll admit I’m fuzzier on these details, I read a compelling breakdown but I can’t first-hand corroborate so I’m not going to argue this point past saying “I hear things”).

                  The real bottom line is this: I’ve been part of this community for years now and have been part of his chat rooms, and have seen first hand his behaviors towards other groups and towards his own supporters and users, all prior to the alleged swatting. You will not convince me he is healthy until I see some meaningful personal acknowledgement of his past behavior.

  • Phil_in_here@lemmy.ca
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    8 days ago

    “Some of the parts were missing”

    You motherfuckers put the damn thing together in the first place!

  • Sir_Premiumhengst@lemmy.world
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    8 days ago

    At least where I live, if the bootleg repair place isn’t slightly moldy, it’s a scam. Rundown, old white tiles on the wall, chipped mirror somewhere, a frail curtain to separate the back area from the front counter, and, in summer, a mandatory swiveling standing fan. That’s where your phone will get a second lease on its live!

    • Benjaben@lemmy.world
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      8 days ago

      Never did a lot of specifically phone repair, but all the computer and misc electronics repair I’ve worked at follow a similar pattern to yours. To add to it - there should be cobbled together racks, behind the flimsy curtain, filled with devices of many vintages in many states of (dis)repair.

      The cleaner the place and the steeper the price, a lotta times the better the proprietor is at business than at electronics, lol

  • Lord Wiggle@lemmy.world
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    8 days ago

    Apple a bad company? Really? I neeeeever eeeeever heard anything bad about aaaaaple.

    No shit Sherlock, it’d obvious AF. It’s one of the wealthiest companies in the world. They didn’t get all that money with honesty. Child labor, slave labor, ripping off consumers, creating a whole new level of corporate greed. Apple is as evil as you can get. Just like Nvidia, Shell, Google, Nestlé, etc.

  • Jumuta@sh.itjust.works
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    8 days ago

    what did Steve Jobs even do except for management and marketing, and why does he then get the praise for the hardware/software???

      • Jumuta@sh.itjust.works
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        8 days ago

        https://en.m.wikipedia.org/wiki/Apple_I

        might be an interesting read:

        By March 1, 1976, Wozniak completed the basic design of his computer.[22][23] Wozniak originally offered the design to HP while working there, but it was rejected by the company on five occasions.[24] When he demonstrated his computer at the Homebrew Computer Club, his friend and fellow club regular Steve Jobs was immediately interested in its commercial potential.[25] Wozniak intended to share schematics of the machine for free, but Jobs advised him to start a business together and sell bare printed circuit boards for the computer.[26][27][28] Wozniak, at first skeptical, was later convinced by Jobs that even if they were not successful they could at least say to their grandchildren that they had had their own company. To raise the money they needed to build the first batch of the circuit boards, Wozniak sold his HP-65 scientific calculator while Jobs sold his Volkswagen van.[26][27]

        to me he just seems like a businessman, not a developer

        • Woht24@lemmy.world
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          7 days ago

          He was a moron, he died from eating too much fruit against the advice of his doctors.

          That’s all you need to know.

          • KairuByte@lemmy.dbzer0.com
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            7 days ago

            I mean, no. He died because he tried alternative medicine BS to treat his pancreatic cancer instead of actual medicine.

            His doctors didn’t tell him to stop “eating too much fruit”.

            • big_fat_fluffy@leminal.space
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              7 days ago

              Well he did think different. That includes his thinking about medicine.

              So there are pros and cons to thinking different.

        • LandedGentry@lemmy.zip
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          8 days ago

          I’m not fan of Jobs but people are so eager to shit on him and hoist up “poor forgotten Wozniak” that they ignore all the credit and praise Wozniak himself gives Jobs.

          • doomcanoe@sh.itjust.works
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            7 days ago

            Yeah, but a lot of that praise is because Jobs did what Woz couldn’t… On the other hand, Woz did what no one else could.

            • LandedGentry@lemmy.zip
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              7 days ago

              I have the deepest respect for Woz but yes once in a while jobs had interesting ideas that people that wasn’t possible because he had some engineering sense and understood what was/wasn’t reasonable to ask for in a product (Unfortunately that is not how he behaved with people, hence why he is rightfully remembered as a sociopath of the worst order).

              It’s one thing to ask for the impossible because you’re ignorant/arrogant and not considering what is actually feasible. But Jobs’s track record was actually pretty good when it came to calling for things that people were skeptical of yet were absolutely possible, as evidence d by the products they would put to market. The iPod was considered a moonshot at one time.

      • kadup@lemmy.world
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        8 days ago

        That’s true, he did more than just marketing and management. According to reports from his employees and C suite, he was also the one organizing the LSD parties and sometimes firing people HR had just signed a contract with.

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          8 days ago

          hate to break it to you but:
          lsd is a wonderful drug and a big reason why they were so innovative… and a big reason why we have the internet at all….
          you may have been… misled into thinking an LSD party is like a crack party or something, but people who take lsd are actually interested in expanding their mind and it’s nothing at all like what the man says it’s like.
          for example, here’s one paper on it:
          ….
          i don’t think he was a very good person… pretty terrible with how he treated his daughter and employees… but i do think he was very smart, creative, and legitimately concerned with expanding human potential through computers… and successful in that.

          the structure of dna was discovered on lsd… much of the internet was created on lsd… one of ibm’s best programmers wrote a good paper on how lsd helped him hold an entire compiler in his head at once… much of silicon valley is currently microdosing lsd (and that’s in San Francisco, btw… capital of lsd).

          in short, him throwing lsd parties is one of the best things he did….

          (also, bill gates took lsd because of Jobs in order to be more creative, and then became one of the biggest philanthropists ever)

            • xor@lemm.ee
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              7 days ago

              LSD definitely helped me understand calculus…
              that and Shpongle

              • big_fat_fluffy@leminal.space
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                7 days ago

                I’ve had some delightful times on LSD.

                Also, it (and some other things) led me to meditation. And that’s real magic.

                • xor@lemm.ee
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                  7 days ago

                  i’d say it’s the best all psychedelics… all of the others get me the visuals without the mental aspect… except maybe DMT but that’s a lot harder to handle

          • kadup@lemmy.world
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            8 days ago

            I made zero qualitative statements about LSD - I’m not sure where this mix of a rant with defending the drug came from. You can use it without freaking out about any mention of LSD online, I wasn’t “misled” about anything and made absolutely zero statements about LSD itself.

            But as a biologist, I’d like just to respond to your statement:

            the structure of dna was discovered on lsd

            No it wasn’t, I’m not sure were you got that from, please refrain from making statements about fields you do not have experience with.

            • LandedGentry@lemmy.zip
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              8 days ago

              You seriously can’t see how the way you wrote that comment all but explicitly states that the LSD usage was a bad thing?

              If that wasn’t your intention you need to critically re-examine how you write.

              • kadup@lemmy.world
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                8 days ago

                can’t see how the way you wrote that comment all but explicitly states that the LSD usage was a bad thing?

                Don’t bring your preconceptions to my comment, or at the very least, don’t accuse me of subtext with your own delusions as a source.

                My comment was mocking Steve Jobs’ productivity, as in, what was he actually working in. LSD parties and interfering with HR is not working directly with the engineering and quality of the products. That’s the extent of the comment. Your perceptions on LSD are irrelevant to me.

            • xor@lemm.ee
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              7 days ago

              https://maps.org/2004/08/08/nobel-prize-genius-crick-was-high-on-lsd-when-he-discovered-dna/

              Crick, who died ten days ago, aged 88, later told a fellow scientist that he often used small doses of LSD then an experimental drug used in psychotherapy to boost his powers of thought. He said it was LSD, not the Eagle’s warm beer, that helped him to unravel the structure of DNA, the discovery that won him the Nobel Prize.

              please refrain from being a condescending jerk just because you’re a biologist….

              and you certainly implied that throwing lsd parties wasn’t a good thing… but it is.

              • kadup@lemmy.world
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                7 days ago

                You’re doubling down on it? That’s cute. The structure was figured out after Rosalind Franklin, an absolute genius on X-ray diffraction, collected all the data that Crick and Watson used and purposefuly didn’t credit. It wasn’t LSD, it was their female colleague, who gave them the missing information required to infer the proper shape.

                • xor@lemm.ee
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                  7 days ago

                  damn, you’re such a hostile tool… take the L, buddy…
                  Rosalind Franklin may have been integral, but crick was still taking lsd when he inferred the proper shape, and i’d bet $20 Rosalind was taking it too….
                  ….
                  you’re definitely not a biologist though, fuckin liar… a real scientist would appreciate the nuance and not just try to argue bullshit side points to be right on a forum.

      • HackerJoe@sh.itjust.works
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        8 days ago

        Right, he demanded “NO FANS” on most products and caused all those components to overheat. He was a true visionary.

        He was a marketing and brand genius I give him that.

        • xor@lemm.ee
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          7 days ago

          well you try recording music on a pc with a stupid fan that won’t shut up….

          he did a lot of good and bad things… but more than “just a businessman” b.s.

          • wizardbeard@lemmy.dbzer0.com
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            7 days ago

            I volunteered at a university radio station a few times and was taught how to cut out AC/Heater/Fan noise from a recording using audacity on what I think was my second time going in. Recorded a PSA about cancer screening.

            It’s been almost a decade and a half so I don’t remember exactly how, but the point is that it was something they taught people effectively walking in off the street.

            I’d imagine it’s different with a non-constant fan, but you can force computer fans to a consistent 100% speed through a handful of different ways.

            • Echo Dot@feddit.uk
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              7 days ago

              It’s just a low pass filter. Since human speech is massively out of the frequency range of a fan, you can just delete that whole frequency wholesale.

              • HackerJoe@sh.itjust.works
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                6 days ago

                Audacity (or Audition/Cool Edit how the old guys know it) is a bit smarter. It can analyze a recording of the noise floor and then just attenuate that. It’s bad for quality music but good enough to improve speech, old tape recordings and records.

            • xor@lemm.ee
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              7 days ago

              i’m aware of this, but it definitely reduces sound quality

  • Black History Month@lemmy.world
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    8 days ago

    When Apple can’t exploit poor minorities with targeted ads, things will get better. Probably the most overvalued company out there rn. People don’t realize how much Apple does to keep their pop culture status. It’s getting harder an harder to maintain, but it will never truly go away.

  • some_guy@lemmy.sdf.org
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    8 days ago

    Parts missing? I don’t believe this at all. A phone is basically a single board, screen, battery, lenses, audio bits. Everything is so jammed in that there’s no room to think parts are missing. No tech would make this mistake and Apple doesn’t benefit from generating a hostile customer experience. This is made up.

    • exploitedamerican@lemm.ee
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      6 days ago

      The only way i would believe it is if they meant a screw or two or one of the flat metal plates that is used to secure other components. Ive repaired i pho es and they are a pain tk deal with and sometimes you forget exactly which screw goes where when they are mostly so small they all look the same. I misplaced a small plastic component thst acts as a sound amplifying cone to direct your voice soundwaves to the microphone use for phone calls and it made it so people couldnt hear me unless i used the speaker phone. But thats no good reason not to repair. They should have drawers filled with those screws and other internal irrelevant components

    • Don_alForno@feddit.org
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      7 days ago

      Of course the tech didn’t believe that. However, Apple does benefit from tech illiterate customers buying a new iPhone instead.

    • Echo Dot@feddit.uk
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      7 days ago

      I used to work for Apple. I don’t believe the missing parts story because as you said, how would that even happen. But, if any parts have been replaced, especially the home buttons / finger print reader, they will refuse to fix, and I never understand why. So that may be what happened.

      Also Jobs was 100% behind this stuff. It’s so annoying when people treat him like he was some tech god. He was a twat.

      • EtherWhack@lemmy.world
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        6 days ago

        The refusal is likely tied to liability, in that they see any aftermarket parts or OoW repairs as a potential failure point and fear the customer may blame them for it. It wouldn’t even matter if the quality of work or parts is as good or better. There’s also another factor of trying to oversimplify any repairs/service to allow them to eventually hire unqualified/uneducated ‘techs’ for things who don’t have a clue what’s going on.

        • Echo Dot@feddit.uk
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          6 days ago

          It’s only relatively recently that Apple have allowed non-apple staff to repair iPhones so by definition everyone is unskilled because there’s no way to be skilled unless you work for Apple.

      • frayedpickles@lemmy.cafe
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        7 days ago

        He turned psychotic control over hardware into a science. He’s done more to harm open source than a weirdly misogynistic neck beard could ever do.

    • DrPop@lemmy.world
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      8 days ago

      Sorry details may be fake, but I do believe an apple employee would pull some shot because policy dictates they sell new equipment over fixing old equipment.

      • ByteOnBikes@slrpnk.net
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        7 days ago

        Every apple fanboy I talk to gushes about how amazing the genius bar is, helping them when they get their iPhone stuck in their ass.

        But every casual user who has different problems beyond getting an iPhone stuck in their ass seems to get the same response: “Buy the next version”.

        I dunno though I’m forced to use the apple products from work.

      • some_guy@lemmy.sdf.org
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        7 days ago

        I was a tech in a store and covered a fee on a replacement device because it was the second time the guy had to come to us. I gave a young woman (student) a free laptop because she’d had a super long repair history during my last week in that role. Apple conditions their retail employees to treat customers well and it’s something I missed getting to do for people forever after.

        When I moved to the mothership, the only mantra was always about doing right by our customers. When I was interviewing for that gig, I asked one of the interviewers what he considered challenging about the job and he said that (coming from Microsoft to Apple) the company had an “insane” focus on its customers. It really is a top-down attitude. The company may be high sniffing their own farts, but they believe they’re uniquely focused on doing the right thing.

    • RememberTheApollo_@lemmy.world
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      7 days ago

      A lot of it is single board, but there are smaller PCB layered in there connected by ribbon cables or press-in connections. I replaced the battery in my iphone and it’s a tedious but doable DIY project. Anyway, the way it’s assembled doesn’t lend itself to missing parts. Parts of or the whole phone won’t work. No way would phone arrive “missing” parts - unless there was external damage to any cameras or switches.