• WolfLink@sh.itjust.works
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    5 days ago

    Apple wouldn’t replace my wife’s phone battery because they “detected water damage”. I did it myself through their DIY system, which is more than a bit ridiculous because they only set it up after they got sued and they are salty about it.

    Honestly it was fun receiving a huge crate that looked like something from a spy movie with an expensive rig to push down on the phone screen just right to adhere the glue on the new screen, as if pushing on it with my hand wouldn’t do. I had fun, and it was cheaper than it would be to get someone else to do it, but it was absolutely ridiculous.

    Oh also there certainly wasn’t any water damage I could see, and I don’t remember her having any particular encounters with water like dropping it in a pool or something, and it was working perfectly fine except for the battery getting old.

  • wheeldawg@sh.itjust.worksdeleted by creator
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    2 years ago

    Jobs was an idiot. Chose homeopathic crap instead of medicine. I don’t give him credit for anything if he’s that dumb.

    He’s free to do that, sure, but anyone doing so is safe to be labeled “moron” by everyone else.

    Unless I’ve heard a messed up version of events he will stay in the “idiots that were not beneficial to humans in any way” trash can.

        • turmacar@lemmy.world
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          2 years ago

          The treatment was surgery. Not even weeks/months of chemo.

          His treatment of “eat exclusively one type of fruit a week” IIRC almost hospitalized Kushner when he replicated it while doing the biopic.

          • wheeldawg@sh.itjust.worksdeleted by creator
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            2 years ago

            Well I tried to give the benefit of doubt even after hating Apple in general. I’m out of ideas of ways he wasn’t a complete idiot that was doing stupid things for stupid reasons. And I’ve always been happy he’s dead since I heard he was.

            I actively celebrate deaths of stops and evil people alike. I’ve never seen the point of curbing it under terms like “I don’t wish him dead, but I won’t be sad to see his obituary”. No I am actually am happy he’s dead and just giddy to see his obit.

            Kinda like I’m sure everyone was glad to see Hitler dead. I just get happy about evil AND stupid people’s deaths.

          • Zagorath@aussie.zone
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            2 years ago

            Nah, he fucked himself with that. Had a highly treatable form of cancer and chose to feed it a sugary fruit-only diet instead of going to a doctor.

            • Cataphract@lemmy.ml
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              2 years ago

              Holy shit TIL, I had no clue this dude died because he was basically an anti-vaxxer/alternative medicine guy.

              Jobs also believed that his commitment to vegan diets meant his body was flushed of mucus – and that it meant he was free from body odor, so he didn’t need to wear deodorant or shower regularly. Unsurprisingly, the book quotes former coworkers saying that he was very, very wrong. … One of his go-to stress relievers during Apple’s early days was soaking his bare feet in the company toilets. (link)

              his doctors advised him to seek surgery as soon as possible. Instead, he delayed the procedure for nine months and attempted to treat himself with alternative medicine. This fateful decision may have quickened Steve Jobs’ death — when he still could’ve been saved. (link)

              • Zagorath@aussie.zone
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                2 years ago

                To his credit though, I believe he did admit he fucked up before he died. Which is certainly a lot better than the antivaxers of today.

                • msage@programming.dev
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                  2 years ago

                  I believe lots of covid victims would admit they were wrong about being antivax, but it’s hard to talk on the ventilator.

                • Passerby6497@lemmy.world
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                  2 years ago

                  Honestly, I don’t care that he admitted he fucked up given he effectively stole a liver from someone that could have used it and not just kill themselves through their shitty choices within a handful of years.

                  I hope his grave has a porta potty installed.

        • Ben Hur Horse Race@lemm.ee
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          2 years ago

          hey guys- when you say “fuck that guy” I can say that his wife did that, cause they probably had sex

          hey guys! you know who fucked steve jobs? his wife, probably! ( ͡° ͜ʖ ͡° )

    • archonet@lemy.lol
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      2 years ago

      Why, exactly? Genuinely asking. I mean, don’t get me wrong, I’m no Apple fan, and he was absolutely an insufferable douchebag to nearly everyone he knew; and was a verifiable self-righteous fuckwit who Darwin’d himself out of existence by choosing woo-woo bullshit over medicine for a very treatable cancer.

      Evil, though, I think might be a stretch – Elon, Thiel, Vance, Trump, Murdoch, the Sackler family, the Koch brothers, etc. all excellent contenders for being truly evil – but afaik Jobs was just a dickhead with an ego the size of a blimp, and I think we ought not dilute that term with just your run-of-the-mill dickheads. Unless you know something I don’t about him.

      • meowMix2525@lemm.ee
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        2 years ago

        It shouldn’t surprise you. Being evil is practically a requirement for that level of success as a capitalist.

        • archonet@lemy.lol
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          2 years ago

          This told me nothing I didn’t already know. Like I said, he was a dickhead, to almost every single person in his personal and professional life. But evil requires a level of maliciousness that transcends the people you are in physical contact with, imo – you have to be actively striving to make life worse for at least a few hundred people or more.

          A dickhead and a shitty father, sure. But “evil” would require him to have done something much worse than just treat his kid and the people in his immediate orbit like shit. Just my opinion.

          • steventhedev@lemmy.world
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            2 years ago

            He was the ringleader of an illegal anti-poaching agreement between tech companies that kept worker salaries down.

            He’s the root cause of much of what is broken with modern tech hiring. Bill gates is responsible for the other half (trick questions, etc)

          • Draces@lemmy.world
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            2 years ago

            evil requires a level of maliciousness that transcends the people you are in physical contact with, imo

            That’s a very strange definition. He also led moving manufacturing to China. You may have heard of the suicide nets they had to put up in their facilities.

            • The_Decryptor@aussie.zone
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              2 years ago

              I’ve never understood why it’s just Apple that seems to get the blame for using Foxconn, they’re estimated to make 40% of all consumer electronics. Nintendo uses them for all their consoles (since the GameCube), Sony use them for their hardware (TVs, the PlayStation, etc.), MS for the Xbox, Amazon for the Kindles, Google for the Pixels, etc.

              I don’t want this to sound like whataboutism, but I’ve just literally never understood why people seemingly overlook all the other companies using them to place the blame solely on Apple.

              • Ben Hur Horse Race@lemm.ee
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                2 years ago

                that’ll do it for you, eh?

                as someone else pointed out, your definition of evil is quite interesting in that a qualification is that it goes past people they are in physical proximity to.

                not sure where you got that, seems a little comic-book-y… how about a nurse in a hospital that slowly poisons a child, watching doctors be baffled and see the parents fall apart with unspeakable grief because she likes the drama and was bored. not evil?

                • Ilovethebomb@lemm.ee
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                  2 years ago

                  There are plenty of people who are jackasses to those around them, and ruthless in business.

                  Describing someone or something as evil really calls for something a bit more dramatic.

            • tibi@lemmy.world
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              2 years ago

              I tend to agree. Being a narcissistic asshole isn’t the same as being evil. In the first case, it means doing bad things because you are self centered and have no regard for other people. The bad things aren’t done to hurt others, just to in a self serving way. Being evil requires an intent to do harm.

  • MightyCuriosity@sh.itjust.works
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    2 years ago

    Real story: A friend of mine used his iPhone on his motorcycle and it messed up the OIS. He went to Apple, said they wouldn’t fix it. He went to a third party and they told him they basically have to beg Apple to fix it and get parts so he’d have to leave his phone for a week to MAYBE get it fixed by the grace of the big fruit. He bought a new iPhone. I still don’t understand why.

  • Shortstack@reddthat.com
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    2 years ago

    This is almost exactly what happened to me except they told me my phone had mold growing inside it from the shattered screen I wanted replaced.

    The “mold” was pocket lint from waiting a month to get it fixed.

    Bitch actually said right to my face that my phone no longer works so let’s get you a new one. I powered on the phone right there and he started backpedaling and grifting ‘oh but it won’t be long tho’. So I went home and still use it with the shattered screen because fuck them.

    • TimewornTraveler@lemm.ee
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      2 years ago

      and I’m guessing you will still continue to use apple products and buy another iphone… apple users are such sheep

    • jumjummy@lemmy.world
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      2 years ago

      FYI, you can replace the screen yourself. I’ve replaced the screen and battery on an older iPhone. Bought the parts off Amazon, watched a YouTube video and that’s it. Super tiny screws so it may help if you have a magnifying glass (or one of those magnifying + light units for painting miniatures).

      • Shortstack@reddthat.com
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        2 years ago

        Never thought of doing that myself tbh but I’ll check it out, thanks for the idea. Id be happy if I could get a couple more years out of it because it sure beats these iPhone prices now

        • AngryCommieKender@lemmy.world
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          2 years ago

          The other super useful tool to have is a heat gun. Go grab one from Harbor Freight for like $20 while they are on sale. This allows you to melt the adhesive they use to hold the screen in place

          • Clent@lemmy.world
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            2 years ago

            Apple has a self repair program where they send you the tools and parts needed for the repair that you return the tools and broken parts when you’re done.

            Haven’t done one myself since I but I’ve read of others success stories with the process. The parts are not as cheap as going third party but if you’re buying your owns tools it might end up cheaper overall.

    • Tuxman@sh.itjust.works
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      2 years ago

      I miss the days people working the Genius Bar were actually tech savvy and not just “lifestyle influencer wannabes”

  • DaddleDew@lemmy.world
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    2 years ago

    Their “repair” program is nothing but a scam to nudge you into buying a new Apple product to replace the broken one with overinflated repair prices and bullshit excuses like that.

    Also it works exactly as Steve Jobs intended.

    • Destide@feddit.uk
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      2 years ago

      Writing on a Fair phone 4 it’s amazing to easily replace stuff that breaks but they need to seriously sort out their software side never had a glitchier phone.

      • oce 🐆@jlai.lu
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        2 years ago

        What glitches do you have? I also have this one, and I don’t have noticed much issues. The only thing that I noticed is the camera taking a bit of time to return the image when used inside a messaging app, which may be an issue of the app. I have no doubt every phone has some glitches sometimes.

        • Destide@feddit.uk
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          2 years ago

          I’ve had all sorts from ghost inputs, slow performance like super lag, going on and off charge affecting apps like Instagram it’ll just play a whole new video and decide it’s now on light mode even though my theme setting is dark. The camera takes ages to start, and you have to hold it still for a second after taking a photo, otherwise it blurs. I’ll add while it’s cool you can replace things, they are often out of stock for certain modules had to wait months for batteries and screens to come back in. It all makes the having a flagship phone for more than 5 years a better argument, as I’ve seen very little response or ability from Fairphone to fix these issues. Great movement and ideology, I just don’t think they’re skilled enough to maintain it well. They just move on to the next new shiny at the same pace a flagship would, defeat the point. They should be following something like the light phone’s development schedule only when it’s nessary of LP doesn’t have the repaiability.

          • oce 🐆@jlai.lu
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            2 years ago

            Maybe you have been unlucky with your machine because I haven’t experienced that apart from the slow camera on a messaging app. All I have needed so far is replacing the battery once on my FP2, I’ll probably do that for my 4 too. I agree that the pace of release is a bit too fast given the mission, but I think it’s a commercial compromise they have found to stay afloat.

    • cm0002@lemmy.world
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      2 years ago

      While I get and applaud the mission of the Fairphone, there are some serious compromises you have to make spec-wise to be on it.

      Even in the greentext, dude paid $60, not bad for + ~3 years of life. Your run of the mill Android will probably be cheaper as significantly less “part serializing” bull happens on the android side

      It’s not worth the power-handicap they shove in that thing.

      • oce 🐆@jlai.lu
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        2 years ago

        Apart from the price premium, which is still far from Apple’s, and seems rational considering they try to limit impact on the people and the planet, what are those serious compromises? I had the Fairphone 2, and I would agree this one was clunky, and you needed to be somewhat of an activist to stand it. But from the Fairphone 4 that I have now, and likely the 5th, I don’t see much compromise, everything has been perfectly smooth for me.

      • SaharaMaleikuhm@feddit.org
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        2 years ago

        “Power handicap” compared to what like a 2k phone? My almost 4.5 yo Pixel 4a is still doing fine in terms of specs. Only the battery is junk by now. I don’t need a phone that is more powerful and more expensive than my freaking PC, I just want one that does not make replacing the battery a huge pain in my ass.

        • Rai@lemmy.dbzer0.com
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          2 years ago

          I just replaced my over-six-year-old iPhone, and the battery still lasted the better part of a day. That’s pretty solid.

  • Phil_in_here@lemmy.ca
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    2 years ago

    “Some of the parts were missing”

    You motherfuckers put the damn thing together in the first place!

  • Sir_Premiumhengst@lemmy.world
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    2 years ago

    At least where I live, if the bootleg repair place isn’t slightly moldy, it’s a scam. Rundown, old white tiles on the wall, chipped mirror somewhere, a frail curtain to separate the back area from the front counter, and, in summer, a mandatory swiveling standing fan. That’s where your phone will get a second lease on its live!

    • YonderEpochs@lemmy.world
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      2 years ago

      Never did a lot of specifically phone repair, but all the computer and misc electronics repair I’ve worked at follow a similar pattern to yours. To add to it - there should be cobbled together racks, behind the flimsy curtain, filled with devices of many vintages in many states of (dis)repair.

      The cleaner the place and the steeper the price, a lotta times the better the proprietor is at business than at electronics, lol

  • Gjolin@lemmy.ml
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    2 years ago

    My work got me an Macbook M3. After two weeks of dicking around with it, I went back to my Thinkpad. I don’t get it at all. I thought at least the hardware would be great, but I hate the hardware too. Too heavy, aluminum case feels fucking cold to the touch, screen still isn’t bright enough to work outside, keyboard has that fucked up layout. And although the M-series sets a nice trend, it currently cannot run GNU/Linux without lots of reverse engineering, so fuck that. My 2014 gen Thinkpad is a far better experience. I’m now even more convinced than ever that Apple is just a marketing cult.

    • sugar_in_your_tea@sh.itjust.works
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      2 years ago

      I wish I had that choice, but my options right now are upgrade to an M3 now or wait until our stock runs out and get an M4. For now, I’ve decided to wait.

    • Echolynx@lemmy.zip
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      2 years ago

      I have the same gripe with the aluminum chassis on laptops. I got a cheap Thinkpad Chromebook for personal use and even though the material on the X1 Carbons is a fingerprint magnet, at least it isn’t chilly every time you rest your hands on it.

    • Zement@feddit.nl
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      2 years ago

      I am almost certain, Google is doing the same with the pixels. My Pixel 6 suddenly lags or doesn’t react on inputs.

      • Kairos@lemmy.today
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        2 years ago

        GrapheneOS.

        Or maybe try looking at battery usage. Android is a piece of shit, including the apps included in it. Maybe an update changed the way one of them worked.

        • Zement@feddit.nl
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          2 years ago

          I think I’ll need stock Android due to those two factor authentication apps for banking, which are not allowing to be ran on custom or rooted phones.

          I really loved Cyanogen tho …

            • frayedpickles@lemmy.cafe
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              2 years ago

              Some work, some are more of a pain in the ass (2fa for every single interaction even with biometrics enabled), and some don’t work. You lose anything that relies on Google pay, so no public transit passes or anything like that, no tap to pay, etc.

              And more to the point, the main graphene guy has unaddressed mental health issues and refuses to seek treatment (he appears to believe the problem is everyone else), and I genuinely don’t feel comfortable with that one man show controlling my phone. Is google evil? Yes. Unstable? Not really, they are evil in generally predictable ways. I do actually hope he seeks help because nobody should live the way he does, but last I heard from earlier this year he’s still up to his same old behaviors.

              • Yog-Sothoth@sh.itjust.works
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                2 years ago

                the main graphene guy has unaddressed mental health issues and refuses to seek treatment (he appears to believe the problem is everyone else)

                Daniel Micay stepped down last year [1]. Also, he was allegedly being swatted which would put anyone on edge, considering someone has already been killed over it [2] and police aren’t exactly known for treating people humanely.

                I genuinely don’t feel comfortable with that one man show controlling my phone

                Looks like there’s 16 people involved in the project [3] - excluding any external contributors, that’s definitely more than one. Granted, its probably the previous lead and the new one who have the most commits, I haven’t looked, but its still not just a single developer. That said, your concern is valid. Smaller projects are more likely to die as soon as their main contributors lose interest or stop working on it for any reason - see the end of DivestOS as a prime example [4].

                [1] https://androguru.com/2023/05/lead-developer-of-grapheneos-steps-down-amid-escalating-harassment-and-swatting-attacks/

                [2] https://www.cnn.com/2019/09/14/us/swatting-sentence-casey-viner/index.html

                [3] https://github.com/orgs/GrapheneOS/people

                [4] https://www.divestos.org/pages/news#end

                • frayedpickles@lemmy.cafe
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                  2 years ago

                  Yep, I’ve seen this ~exact post a several times, same general structure and points, none of it acknowledging that the attacks on other people in the community started long before the alleged swat (no, I don’t actually believe it based on every other persecution complex lie he’s told, but that’s neither here nor there).

                  Nor does it acknowledge that he “stepped down” seemingly in name alone, still having full control of the project (I’ll admit I’m fuzzier on these details, I read a compelling breakdown but I can’t first-hand corroborate so I’m not going to argue this point past saying “I hear things”).

                  The real bottom line is this: I’ve been part of this community for years now and have been part of his chat rooms, and have seen first hand his behaviors towards other groups and towards his own supporters and users, all prior to the alleged swatting. You will not convince me he is healthy until I see some meaningful personal acknowledgement of his past behavior.

  • some_guy@lemmy.sdf.org
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    2 years ago

    Parts missing? I don’t believe this at all. A phone is basically a single board, screen, battery, lenses, audio bits. Everything is so jammed in that there’s no room to think parts are missing. No tech would make this mistake and Apple doesn’t benefit from generating a hostile customer experience. This is made up.

    • Don_alForno@feddit.org
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      2 years ago

      Of course the tech didn’t believe that. However, Apple does benefit from tech illiterate customers buying a new iPhone instead.

    • RememberTheApollo_@lemmy.world
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      2 years ago

      A lot of it is single board, but there are smaller PCB layered in there connected by ribbon cables or press-in connections. I replaced the battery in my iphone and it’s a tedious but doable DIY project. Anyway, the way it’s assembled doesn’t lend itself to missing parts. Parts of or the whole phone won’t work. No way would phone arrive “missing” parts - unless there was external damage to any cameras or switches.

    • Echo Dot@feddit.uk
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      2 years ago

      I used to work for Apple. I don’t believe the missing parts story because as you said, how would that even happen. But, if any parts have been replaced, especially the home buttons / finger print reader, they will refuse to fix, and I never understand why. So that may be what happened.

      Also Jobs was 100% behind this stuff. It’s so annoying when people treat him like he was some tech god. He was a twat.

      • frayedpickles@lemmy.cafe
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        2 years ago

        He turned psychotic control over hardware into a science. He’s done more to harm open source than a weirdly misogynistic neck beard could ever do.

      • EtherWhack@lemmy.world
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        2 years ago

        The refusal is likely tied to liability, in that they see any aftermarket parts or OoW repairs as a potential failure point and fear the customer may blame them for it. It wouldn’t even matter if the quality of work or parts is as good or better. There’s also another factor of trying to oversimplify any repairs/service to allow them to eventually hire unqualified/uneducated ‘techs’ for things who don’t have a clue what’s going on.

        • Echo Dot@feddit.uk
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          2 years ago

          It’s only relatively recently that Apple have allowed non-apple staff to repair iPhones so by definition everyone is unskilled because there’s no way to be skilled unless you work for Apple.

    • DrPop@lemmy.world
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      2 years ago

      Sorry details may be fake, but I do believe an apple employee would pull some shot because policy dictates they sell new equipment over fixing old equipment.

      • some_guy@lemmy.sdf.org
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        2 years ago

        I was a tech in a store and covered a fee on a replacement device because it was the second time the guy had to come to us. I gave a young woman (student) a free laptop because she’d had a super long repair history during my last week in that role. Apple conditions their retail employees to treat customers well and it’s something I missed getting to do for people forever after.

        When I moved to the mothership, the only mantra was always about doing right by our customers. When I was interviewing for that gig, I asked one of the interviewers what he considered challenging about the job and he said that (coming from Microsoft to Apple) the company had an “insane” focus on its customers. It really is a top-down attitude. The company may be high sniffing their own farts, but they believe they’re uniquely focused on doing the right thing.

      • ByteOnBikes@slrpnk.net
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        2 years ago

        Every apple fanboy I talk to gushes about how amazing the genius bar is, helping them when they get their iPhone stuck in their ass.

        But every casual user who has different problems beyond getting an iPhone stuck in their ass seems to get the same response: “Buy the next version”.

        I dunno though I’m forced to use the apple products from work.

    • exploitedamerican@lemm.ee
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      2 years ago

      The only way i would believe it is if they meant a screw or two or one of the flat metal plates that is used to secure other components. Ive repaired i pho es and they are a pain tk deal with and sometimes you forget exactly which screw goes where when they are mostly so small they all look the same. I misplaced a small plastic component thst acts as a sound amplifying cone to direct your voice soundwaves to the microphone use for phone calls and it made it so people couldnt hear me unless i used the speaker phone. But thats no good reason not to repair. They should have drawers filled with those screws and other internal irrelevant components