Real story: A friend of mine used his iPhone on his motorcycle and it messed up the OIS. He went to Apple, said they wouldn’t fix it. He went to a third party and they told him they basically have to beg Apple to fix it and get parts so he’d have to leave his phone for a week to MAYBE get it fixed by the grace of the big fruit. He bought a new iPhone. I still don’t understand why.
Get your friend a dampener for their bike. Check out QuadLockCase.com for one example.
The link doesn’t work but he did have a special “isolation mount” but alas. And they specifically write they’re not responsible for damages.
Yeah, there’s no guarantee that’ll save it, but the QuadLock one has lots of videos of tests that seem convincing.
That said, optical image stabilization requires tiny, fairly-fragile parts to float the lenses. It’s kind of a miracle they survive even normal phone abuses, let alone high-frequency, shake-things-to-pieces vibrations.
Oh is this why my camera got fucked up after a long motorcycle trip?
Probably, yeah ☹️
This is almost exactly what happened to me except they told me my phone had mold growing inside it from the shattered screen I wanted replaced.
The “mold” was pocket lint from waiting a month to get it fixed.
Bitch actually said right to my face that my phone no longer works so let’s get you a new one. I powered on the phone right there and he started backpedaling and grifting ‘oh but it won’t be long tho’. So I went home and still use it with the shattered screen because fuck them.
and I’m guessing you will still continue to use apple products and buy another iphone… apple users are such sheep
I’d love nothing more than to move back to android, but I’m a cheap bastard.
I’m going to drive this til the wheels fall off
i feel ya there bud, im still rockin ancient technology here too
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who mentioned google
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FYI, you can replace the screen yourself. I’ve replaced the screen and battery on an older iPhone. Bought the parts off Amazon, watched a YouTube video and that’s it. Super tiny screws so it may help if you have a magnifying glass (or one of those magnifying + light units for painting miniatures).
Never thought of doing that myself tbh but I’ll check it out, thanks for the idea. Id be happy if I could get a couple more years out of it because it sure beats these iPhone prices now
The other super useful tool to have is a heat gun. Go grab one from Harbor Freight for like $20 while they are on sale. This allows you to melt the adhesive they use to hold the screen in place
Apple has a self repair program where they send you the tools and parts needed for the repair that you return the tools and broken parts when you’re done.
Haven’t done one myself since I but I’ve read of others success stories with the process. The parts are not as cheap as going third party but if you’re buying your owns tools it might end up cheaper overall.
I miss the days people working the Genius Bar were actually tech savvy and not just “lifestyle influencer wannabes”
Their “repair” program is nothing but a scam to nudge you into buying a new Apple product to replace the broken one with overinflated repair prices and bullshit excuses like that.
Also it works exactly as Steve Jobs intended.
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I can’t tell if your comment is satire or real. I hope it’s satire.
Dude talked about Steve Jobs “run[Ning their] crypto empire”. I think the satire speaks for itself…
there’s no fucking way, right? the 8 bucks an hour made me incredulous, as did the “best men” wording… honestly, lately though, I’ve interacted with utter fucking morons here on Lemmy, which almost never happened in the first year or so. did some kind of very user friendly app come along with some awareness outreach?
You really can’t tell?
You need to use the word “motivated” more
Ascend to Fairphone
Writing on a Fair phone 4 it’s amazing to easily replace stuff that breaks but they need to seriously sort out their software side never had a glitchier phone.
What glitches do you have? I also have this one, and I don’t have noticed much issues. The only thing that I noticed is the camera taking a bit of time to return the image when used inside a messaging app, which may be an issue of the app. I have no doubt every phone has some glitches sometimes.
I’ve had all sorts from ghost inputs, slow performance like super lag, going on and off charge affecting apps like Instagram it’ll just play a whole new video and decide it’s now on light mode even though my theme setting is dark. The camera takes ages to start, and you have to hold it still for a second after taking a photo, otherwise it blurs. I’ll add while it’s cool you can replace things, they are often out of stock for certain modules had to wait months for batteries and screens to come back in. It all makes the having a flagship phone for more than 5 years a better argument, as I’ve seen very little response or ability from Fairphone to fix these issues. Great movement and ideology, I just don’t think they’re skilled enough to maintain it well. They just move on to the next new shiny at the same pace a flagship would, defeat the point. They should be following something like the light phone’s development schedule only when it’s nessary of LP doesn’t have the repaiability.
Maybe you have been unlucky with your machine because I haven’t experienced that apart from the slow camera on a messaging app. All I have needed so far is replacing the battery once on my FP2, I’ll probably do that for my 4 too. I agree that the pace of release is a bit too fast given the mission, but I think it’s a commercial compromise they have found to stay afloat.
While I get and applaud the mission of the Fairphone, there are some serious compromises you have to make spec-wise to be on it.
Even in the greentext, dude paid $60, not bad for + ~3 years of life. Your run of the mill Android will probably be cheaper as significantly less “part serializing” bull happens on the android side
It’s not worth the power-handicap they shove in that thing.
Apart from the price premium, which is still far from Apple’s, and seems rational considering they try to limit impact on the people and the planet, what are those serious compromises? I had the Fairphone 2, and I would agree this one was clunky, and you needed to be somewhat of an activist to stand it. But from the Fairphone 4 that I have now, and likely the 5th, I don’t see much compromise, everything has been perfectly smooth for me.
“Power handicap” compared to what like a 2k phone? My almost 4.5 yo Pixel 4a is still doing fine in terms of specs. Only the battery is junk by now. I don’t need a phone that is more powerful and more expensive than my freaking PC, I just want one that does not make replacing the battery a huge pain in my ass.
I just replaced my over-six-year-old iPhone, and the battery still lasted the better part of a day. That’s pretty solid.
“Some of the parts were missing”
You motherfuckers put the damn thing together in the first place!
At least where I live, if the bootleg repair place isn’t slightly moldy, it’s a scam. Rundown, old white tiles on the wall, chipped mirror somewhere, a frail curtain to separate the back area from the front counter, and, in summer, a mandatory swiveling standing fan. That’s where your phone will get a second lease on its live!
Never did a lot of specifically phone repair, but all the computer and misc electronics repair I’ve worked at follow a similar pattern to yours. To add to it - there should be cobbled together racks, behind the flimsy curtain, filled with devices of many vintages in many states of (dis)repair.
The cleaner the place and the steeper the price, a lotta times the better the proprietor is at business than at electronics, lol
hell yeah, other big corp hell companies are so mucht better!!! especially smasnug
lmao
meh, I don’t think OOP’s shilling for $local_phone_repair
Anon is not alone
My work got me an Macbook M3. After two weeks of dicking around with it, I went back to my Thinkpad. I don’t get it at all. I thought at least the hardware would be great, but I hate the hardware too. Too heavy, aluminum case feels fucking cold to the touch, screen still isn’t bright enough to work outside, keyboard has that fucked up layout. And although the M-series sets a nice trend, it currently cannot run GNU/Linux without lots of reverse engineering, so fuck that. My 2014 gen Thinkpad is a far better experience. I’m now even more convinced than ever that Apple is just a marketing cult.
I wish I had that choice, but my options right now are upgrade to an M3 now or wait until our stock runs out and get an M4. For now, I’ve decided to wait.
I have the same gripe with the aluminum chassis on laptops. I got a cheap Thinkpad Chromebook for personal use and even though the material on the X1 Carbons is a fingerprint magnet, at least it isn’t chilly every time you rest your hands on it.
The missing part was a brand new iPhone or two.
Apple absolutely does NOT slow old phones when the send out new updates. Anymore.
/s
I am almost certain, Google is doing the same with the pixels. My Pixel 6 suddenly lags or doesn’t react on inputs.
GrapheneOS.
Or maybe try looking at battery usage. Android is a piece of shit, including the apps included in it. Maybe an update changed the way one of them worked.
I think I’ll need stock Android due to those two factor authentication apps for banking, which are not allowing to be ran on custom or rooted phones.
I really loved Cyanogen tho …
A lof of banking apps do work on grapheneOS: https://privsec.dev/posts/android/banking-applications-compatibility-with-grapheneos/
My battery life has been soo much better since Google Play can’t do whatever it fucking wants anymore.
Some work, some are more of a pain in the ass (2fa for every single interaction even with biometrics enabled), and some don’t work. You lose anything that relies on Google pay, so no public transit passes or anything like that, no tap to pay, etc.
And more to the point, the main graphene guy has unaddressed mental health issues and refuses to seek treatment (he appears to believe the problem is everyone else), and I genuinely don’t feel comfortable with that one man show controlling my phone. Is google evil? Yes. Unstable? Not really, they are evil in generally predictable ways. I do actually hope he seeks help because nobody should live the way he does, but last I heard from earlier this year he’s still up to his same old behaviors.
the main graphene guy has unaddressed mental health issues and refuses to seek treatment (he appears to believe the problem is everyone else)
Daniel Micay stepped down last year
[]. Also, he was allegedly being swatted which would put anyone on edge, considering someone has already been killed over it[]and police aren’t exactly known for treating people humanely.I genuinely don’t feel comfortable with that one man show controlling my phone
Looks like there’s 16 people involved in the project
[]- excluding any external contributors, that’s definitely more than one. Granted, its probably the previous lead and the new one who have the most commits, I haven’t looked, but its still not just a single developer. That said, your concern is valid. Smaller projects are more likely to die as soon as their main contributors lose interest or stop working on it for any reason - see the end of DivestOS as a prime example[].[]https://www.cnn.com/2019/09/14/us/swatting-sentence-casey-viner/index.htmlYep, I’ve seen this ~exact post a several times, same general structure and points, none of it acknowledging that the attacks on other people in the community started long before the alleged swat (no, I don’t actually believe it based on every other persecution complex lie he’s told, but that’s neither here nor there).
Nor does it acknowledge that he “stepped down” seemingly in name alone, still having full control of the project (I’ll admit I’m fuzzier on these details, I read a compelling breakdown but I can’t first-hand corroborate so I’m not going to argue this point past saying “I hear things”).
The real bottom line is this: I’ve been part of this community for years now and have been part of his chat rooms, and have seen first hand his behaviors towards other groups and towards his own supporters and users, all prior to the alleged swatting. You will not convince me he is healthy until I see some meaningful personal acknowledgement of his past behavior.
GraphineOS without google play sandbox got me like 3days no charge
Parts missing? I don’t believe this at all. A phone is basically a single board, screen, battery, lenses, audio bits. Everything is so jammed in that there’s no room to think parts are missing. No tech would make this mistake and Apple doesn’t benefit from generating a hostile customer experience. This is made up.
Of course the tech didn’t believe that. However, Apple does benefit from tech illiterate customers buying a new iPhone instead.
A lot of it is single board, but there are smaller PCB layered in there connected by ribbon cables or press-in connections. I replaced the battery in my iphone and it’s a tedious but doable DIY project. Anyway, the way it’s assembled doesn’t lend itself to missing parts. Parts of or the whole phone won’t work. No way would phone arrive “missing” parts - unless there was external damage to any cameras or switches.
I used to work for Apple. I don’t believe the missing parts story because as you said, how would that even happen. But, if any parts have been replaced, especially the home buttons / finger print reader, they will refuse to fix, and I never understand why. So that may be what happened.
Also Jobs was 100% behind this stuff. It’s so annoying when people treat him like he was some tech god. He was a twat.
He turned psychotic control over hardware into a science. He’s done more to harm open source than a weirdly misogynistic neck beard could ever do.
The refusal is likely tied to liability, in that they see any aftermarket parts or OoW repairs as a potential failure point and fear the customer may blame them for it. It wouldn’t even matter if the quality of work or parts is as good or better. There’s also another factor of trying to oversimplify any repairs/service to allow them to eventually hire unqualified/uneducated ‘techs’ for things who don’t have a clue what’s going on.
It’s only relatively recently that Apple have allowed non-apple staff to repair iPhones so by definition everyone is unskilled because there’s no way to be skilled unless you work for Apple.
Sorry details may be fake, but I do believe an apple employee would pull some shot because policy dictates they sell new equipment over fixing old equipment.
I was a tech in a store and covered a fee on a replacement device because it was the second time the guy had to come to us. I gave a young woman (student) a free laptop because she’d had a super long repair history during my last week in that role. Apple conditions their retail employees to treat customers well and it’s something I missed getting to do for people forever after.
When I moved to the mothership, the only mantra was always about doing right by our customers. When I was interviewing for that gig, I asked one of the interviewers what he considered challenging about the job and he said that (coming from Microsoft to Apple) the company had an “insane” focus on its customers. It really is a top-down attitude. The company may be high sniffing their own farts, but they believe they’re uniquely focused on doing the right thing.
Gotta tell you, i have had very very different experiences
Every apple fanboy I talk to gushes about how amazing the genius bar is, helping them when they get their iPhone stuck in their ass.
But every casual user who has different problems beyond getting an iPhone stuck in their ass seems to get the same response: “Buy the next version”.
I dunno though I’m forced to use the apple products from work.
The only way i would believe it is if they meant a screw or two or one of the flat metal plates that is used to secure other components. Ive repaired i pho es and they are a pain tk deal with and sometimes you forget exactly which screw goes where when they are mostly so small they all look the same. I misplaced a small plastic component thst acts as a sound amplifying cone to direct your voice soundwaves to the microphone use for phone calls and it made it so people couldnt hear me unless i used the speaker phone. But thats no good reason not to repair. They should have drawers filled with those screws and other internal irrelevant components
Are you suggesting someone would lie? On the internet?
Are you suggesting someone would lie? At the Genius Bar?
Inconceivable.
This is made up.
It’s a green text lol.
Does less, costs more!
Windows sells my personal data, enshittifies all their software, and the UX annoys me five times per day; OSX doesn’t. It’s worth the extra money.
You think Apple ISN’T selling your Data? Oh my sweet summer child
There are good alternatives to both of those, and they’re free, and very customizable.
Linux is great but it’s not suitable for most people. When something breaks you need the command line to fix it.
It’s not like macOS or Windows are any different there.
Apple wouldn’t replace my wife’s phone battery because they “detected water damage”. I did it myself through their DIY system, which is more than a bit ridiculous because they only set it up after they got sued and they are salty about it.
Honestly it was fun receiving a huge crate that looked like something from a spy movie with an expensive rig to push down on the phone screen just right to adhere the glue on the new screen, as if pushing on it with my hand wouldn’t do. I had fun, and it was cheaper than it would be to get someone else to do it, but it was absolutely ridiculous.
Oh also there certainly wasn’t any water damage I could see, and I don’t remember her having any particular encounters with water like dropping it in a pool or something, and it was working perfectly fine except for the battery getting old.
Fake and gay. They will never say your device has parts missing since they know most customers aren’t that stupid. They most of the time say you have water damage or it’s too old for repair.
The Apple Genius Bar sucks ass. But let’s not pretend like any of the other big tech companies do any better. At least Apple has a physical store where they can fuck you over in person. Try getting Samsung shit repaired. In most countries they let a 3rd party company do the handling and repairs and you can’t visit that company. You have to send it in and if they deem your device unrepairable or “not” broken they send it back and you have to pay for shipping both ways even if the device falls under warranty and sometimes they send it back more broken then when it left your hands. While communication happens solely trough email.
Why did you have to bring homosexuality into this? I thought we were past using gay as a pejorative.
Nah, and I say this as a member of the LGBTQ+ community.
They have become cringe again.Give us Stonewall queers not Rainbow Capitalists who only show up when it’s a party.
Damn straight, and that is the only kind of straight we’ll ever be!
stonewall queers? im unfamiliar with that term but im imagining stonewall jackson
It’s just part of greentext memeing to accuse OP/the post of being fake and gay.
Non-related but pretty nice. Broke my pixel 6a screen. I could pay 200 euro to repair shop or order a new screen with in this case ifixit for 110 euro and get all the tools required. Went with the second option and got the satisfaction of replacing my own screen. Worked out perfect and got an official screen. Can’t do that with all phones but pretty nice option imho.
You know, if you don’t live near an Apple store, then your Apple stuff is most likely going to be repaired by a 3rd party company on Apple’s behalf. And I don’t mean “there are no Apple stores in the country” places, but places that have Apple stores but you aren’t close enough to drive (like multiple hours away).
I worked the Genius Bar for 3 years and only left a couple of years ago.
I can tell you without a shadow of a doubt, in the UK at least, that there is no lying going on. We don’t care about upselling you anything. If we can repair your phone or replace the battery we will.
The reason we decline for say water damage or unauthorised repair is because they want to guarantee the repairs with a warranty and that is hard to do when it has been water damaged or someone else has been in and maybe fucked something up.
Plenty of shit Apple do wrong but the service here is top notch compared to any other manufacturer.
I know a few people that are hard Apple users and they’ve told me that it really depends on the Apple store. Some are good, and some just are the worst and won’t repair if they can upsell. Maybe your shop was good, but you might be surprised to find that it isn’t always like that everywhere else.
Can confirm for America too—I worked there also and saw the same. There are moisture indicators inside the device that the phone owner can’t see, and if those are triggered, then it could have done microscopic damage to the internal components. If Apple fixes it and it dies a week later from water damage, the customer will blame Apple, so they choose to replace the unit when they see the indicators have been triggered.
“Missing parts” is not a likely phrase they would have ever used.
There was a scandal years ago because the moisture indicators were found to be wildly over-sensitive, and changing colour in inappropriate situations, e.g. it being a bit humid because it was raining, being in someone’s pocket when their clothes were a little too warm so they sweated, or having been brought into a bathroom within a couple of hours of someone showing. Some were already showing water damage immediately after leaving the Apple Store when journalists investigated.
If the Genius Bar staff are told the water damage indicators indicate water damage, then they don’t have to lie to say they can’t repair a phone. If some percentage of phones have indicators that simply don’t work correctly, then people will have repairs rejected when they know their phone’s never been near water, so it’ll look like the staff are lying.
The situation must have improved because this was headline news years ago and I’ve not seen it mentioned since, but even if it’s a fixed problem, it still gave Apple a reputation for refusing to do repairs for nonsensical reasons.
I had water damage that messed up my Face ID camera on an iPhone X but the water indicators were not triggered. Genius Bar turned me down still because of the obvious moisture. I called Apple HQ from the parking lot and argued it’s rated IP67 and without the moisture indicators in the SIM tray and charge port being tripped it must be a warranty issue.
At the end of the call I walked back into the store and handed over my phone they gave me a new (not refurb) phone. Maybe if I’d argued and gotten the manager in the store the first time it would’ve been okay, but I just try to deal with Apple directly and honestly they’ve been the best support I’ve ever dealt with.
Plenty of shit Apple do wrong but the service here is top notch compared to any other manufacturer.
I don’t understand how this can ever be argued when apple’s record against consumer’s right to repair is like a dictator’s record against their own people.
Is this a case of “Yeah, he killed millions of citizens, that’s true. But he really developed infrastructure”?
I was more referring to service from the staff rather than policies. The staff are not out to fuck you over. We always were honest with customers.
In the UK. Makes sense
