Glad you posted this, b/c I now have a follow up to a previous comment where I shared this from Klarna (amongst other tidbits):
So Klarna automated L1 support, did a good job at it, and saved money. Apparently they could’ve done it early without LLMs and saved even more money.
Have you ever wanted L1 support? :)
Guess even if not it still could give reps more time to handle your queries if they’re not telling people to click “forgot my password” when they write in saying “hey I forgot my password”.
Glad you posted this, b/c I now have a follow up to a previous comment where I shared this from Klarna (amongst other tidbits):
So Klarna automated L1 support, did a good job at it, and saved money. Apparently they could’ve done it early without LLMs and saved even more money.
Have you ever wanted L1 support? :)
Guess even if not it still could give reps more time to handle your queries if they’re not telling people to click “forgot my password” when they write in saying “hey I forgot my password”.