Steam will still override developers preferences if they feel the consumer wasn’t given time to make an informed decision. For instance I played Detroit Beyond Human for about 10 hours. The majority of that time was spent loading shaders and trying to fix crashes, I eventually gave up when a friend suggested to reach out to steam support. They asked no follow up questions and refunded it, despite the page warning me they would only refund under 2 hours.
Fair, sorry to hear that, hopefully that was due to that being the early days of refunding on steam. They only started in 2014, and monster hunter world launched in 2018. Here’s hoping my experience isn’t just anecdotal and they’ve actually improved in that time.
For future reference, the two hour window is more of a suggestion not a requirement. Just last week I refunded a game with 4 hours.
2 Hour is enforced by steam, beyond that is the publisher’s preference.
Steam will still override developers preferences if they feel the consumer wasn’t given time to make an informed decision. For instance I played Detroit Beyond Human for about 10 hours. The majority of that time was spent loading shaders and trying to fix crashes, I eventually gave up when a friend suggested to reach out to steam support. They asked no follow up questions and refunded it, despite the page warning me they would only refund under 2 hours.
When Monster Hunter World first launched, I tried to troubleshoot it for 2hrs 15min and they figuratively told me to go fuck myself.
Fair, sorry to hear that, hopefully that was due to that being the early days of refunding on steam. They only started in 2014, and monster hunter world launched in 2018. Here’s hoping my experience isn’t just anecdotal and they’ve actually improved in that time.