- cross-posted to:
- [email protected]
- [email protected]
- cross-posted to:
- [email protected]
- [email protected]
You must log in or # to comment.
I remember a director asking me to speed up getting a large order out before the end of the week even though I had already put in the best guess as a week later.
I reminded him I work by the hour and not on commission and he was like “ooh yeah that makes sense, alright carry on”Close them anyways and gaslight them when they complain. Tell them to open another ticket and repeat. This is called the Sisyphus method.
As soon as a metric becomes a goal, it stops being a useful metric. This is management 101
the receptionist filed another ticket: “My keyboard is missing.”
Impressive. Voice dictation, on-screen keyboard, or they had a help desk that is actually slightly workable on mobile? (The third is imaginary.)
Called them?
You have a more human ticketing system than any I’ve worked with if that’s an option!
Ah I forgot that these days old school contact channels are hidden and all you see are clanker chatbots
Called and transcribed by the lowest tier help desk tech or call center.
Or for modern times it’s a laptop dock so they just opened their laptop and entered the ticket that way
One of our desktop techs was found to be opening/closing tickets for the work of processing tickets. It was strongly suggested that she not do that.
I had a supervisor insist we created 1-to-1 tickets for every individual system imaged. This was extremely tedious and arguably more work than the actual imaging (we did a fairly large amount of imaging)
Had this once, had a prize for most tickets closed. Every morning I’d be first to grab all the easy garbage tickets. I won.
Don’t hate the player, hate the game.
He is an agent of capitalistic chaos.
Gamification of the system. I love it
Why tf is “stole” censored?? We can’t even discuss crime now?
mabye it was engagement bait?
i see what you did they’re
