This is why I just don’t trust star reviews - it’s not only just because of fake/paid responses. There’s a whole science about this sort of dissonance in perception when it comes to rating reviews etc. It happens to everybody - my personal description for it is questionnaire bias. I’ve never had a questionnaire or a rating review where my actual opinions and experiences were accurately reflected in the questions/ratings. My advice fwiw is just not to stress over it. Everyone has a different take on what ‘excellent’ means to them. For some it might be that delivery on the day specified is enough for that rating - some might consider that just normal and ‘excellent’ might consist of much more than that like good and timely service on a return/refund as well.
To get points for the team in the fitness challenge I’m doing, they asked us to leave a review. Now of course people are going to leave five star reviews to kiss the butts of the owners, and so they’re not looked down upon by people in the gym.
But they could also just be enjoying their experience and felt compelled to share.
This is why I just don’t trust star reviews - it’s not only just because of fake/paid responses. There’s a whole science about this sort of dissonance in perception when it comes to rating reviews etc. It happens to everybody - my personal description for it is questionnaire bias. I’ve never had a questionnaire or a rating review where my actual opinions and experiences were accurately reflected in the questions/ratings. My advice fwiw is just not to stress over it. Everyone has a different take on what ‘excellent’ means to them. For some it might be that delivery on the day specified is enough for that rating - some might consider that just normal and ‘excellent’ might consist of much more than that like good and timely service on a return/refund as well.
To get points for the team in the fitness challenge I’m doing, they asked us to leave a review. Now of course people are going to leave five star reviews to kiss the butts of the owners, and so they’re not looked down upon by people in the gym.
But they could also just be enjoying their experience and felt compelled to share.