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- cross-posted to:
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This undercover warranty investigation is a one-year follow-up from our series that investigated ASUS for motherboards incinerating AMD CPUs, at the end of which ASUS promised a number of improvements to its then-anti-consumer warranty processes. Spoiler alert: They’re still anti-consumer. We sent our ASUS ROG Ally Z1 Extreme in for warranty repair for issues with the left joystick (“drift”). The device also had a broken microSD card. ASUS then pointed to the world’s tiniest scratch and tried to charge us $200 for it under threat of sending back a disassembled device if we didn’t pay within 5 days. It felt like extortion. If you’re wondering whether ASUS is worth buying, the answer for anyone who values support should be “no.”
We have now tested ASUS’ motherboard and ROG Ally warranty and RMA processes. Both have been anti-consumer experiences.
Specifically motherboards or in general?
I’ve heard a lot of good things about Asrock motherboards. And they’re also about the only ones without some recent controversy (for AMD CPUs).In general, I can personally vouch for Noctua.
They sent me a free mounting kit for my then 7 year old CPU cooler when I switched it over to a new PC. I’ve had it for 12 years now.
Edit: Never mind, looks like also Asrock aren’t too great.
I don’t vouch for anybody at all but I enjoy my Gigabyte motherboard.
EDIT: Now that I think about it, there was an auto-update firmware vulnerability, a potential backdoor, a couple of years ago that affected most of the new models, but my Aero G x570 was not on the list.
I got burned by ASRock years ago, they are literally just Asus but with less quality control
Was it before AM4 by any chance?
It was between 2010-2016, myself and a few of my mates tried them on a few times over the years and they crapped out every time after a couple months. Swore off them for good after that.
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I can tell you bad things about a crappy Asrock AM3 board I got a decade ago
Yeah, from what I’ve seen they weren’t great before and have switched things up in recent years.
But I haven’t had any personal experience with their boards.
From what I heard Asrock became a joke quality wise and got the shits about being the lowest quality mainstream manufacturer and did something about it.
I don’t think anyone hates noctua. That’s like a free bingo square, or something