I started getting emails (that went straight to spam) about my account having changes made. I haven’t used it in forever and ignored the first one. As soon as they started coming in Chinese I knew it was comprised. I reset the password but could not login because I couldn’t answer (or reset) the security questions, which were now all in Chinese
Called in at 8:50, got a useless run around from the AI gatekeeper, until it apologized at 9:02 that all the real people were off shift and to call back tomorrow.
Fuck Apple.
yeah apple became unusable for us once itunes accounts became unusable without an iphone.
Corporations are thrilled to put yet another abstraction layer between themselves and their customers. Ideally they would just not make products at all but just collect tithes and taxes so they can live like royalty without the hassle of creating anything, doing any work, or be accountable for anything.
And that’s precisely what they are vying for.
Hot take : dont use apple
Other companies do the same, and their products are now so ubiquitous that you basically can’t exist in society without them.
If you “vote with your wallet” then the people with the biggest wallets have the most say over how society is run.
Which is precisely the reason we find ourselves in this situation, and that’s not how democracy is supposed to work.
It’s like saying “if you oppose slavery, don’t support businesses that sell slaves. Problem solved!”, when obviously the practice itself needs to be challenged and abolished, it shouldn’t be up to market forces to decide because that’s how you end up with slavery and all this other bullshit in the first place.
I can answer the question for you now. Apple doesn’t have the ability to change your password, update your 2FA phone number, or in your case because the account must have been created 10+ years ago and never updated to 2 factor which I believe is required on near every Apple device, they cant change your security questions eirher. The account is likely lost for good if you can’t go to iforgot.apple.com and get the reset information correct/kick off an account recovery. If you have an apple device the easiest/quickest solution is going to the Apple support app, clicking reset password, choose help someone else as you are likely signed in with another account, and enter your info there. If 2 factor is on, it should ask to confirm the phone number on the account, send you a code, if you get that right it may ask for your passcode you used on an Apple device previously (like 4 or 6 digit pin). If you get that right… you can change the password then and there, if you don’t have the phone number… The account recovery option it presents is your only option.
I just found out all of that for myself this morning. The problem is the account is now region-locked to China and only a Chinese phone number is accepted for the MFA.
That’s actually pretty impressive if they pulled that off.
You fell for phishing or something?
Nope. I haven’t used the account since like 2014. Between then and now, how many sites have been hacked? Probably had an old crappy password they got and used that to steal the account. Can’t change the email address though.
I figured that you can bypass the AI stone wall by saying something about law or legal action.
Some companies refuse to speak to you and direct you to their attorneys the second you mention suing. Risky.
“I want to speak to a customer service rep.”
“I want to speak to a customer service rep.”
“I want to speak to a customer service rep.”
Works for me. It works on automated telephone numbers too. Speaking gibberish also works, and provides a strange sense of self satisfaction.
Apple has an actual legal department so that may not work you might just get not tech support.
Although if it took that long using their legal department as a “transfer me to a person” dialogue might be faster.
I read about a trick that used to bypass the old systems that used voice recognition to have you navigate a phone menu system, if you started cursing it out, it would transfer you to a human directly.
Shibboleet! But seriously, if I worked on any of these systems I would probably add this in as an actual feature/Easter egg.
Sadly, that trick doesn’t work as often as it used to.
Last time I tried it, it just told me it couldn’t understand me and ended the call
Took me 3 minutes of asking nicely then 5 minutes of cursing for the stupid energy company bot before it would give me a human. It made me explain the problem four times and each time it said “I don’t understand” before giving me a person. Yes, I explained it clearly since the human understood immediately.
The issue was that someone else tried starting service at my place so they shut off my service and sent me an email afterwards. No, they didn’t give me a heads up that someone was doing this, they notified me when they shut it off with a message that I had initiated the stop order.
cuts power
sends email
I know nothing about your power utility and I already have lost all respect for them lol
I know nothing about your power utility and I already have lost all respect for them lol
thats the great thing about monopolies, they don’t care if you respect them.
You’re still gonna use them, and pay them, because the average person doesnt have the hundreds of thousands of dollars it would take to either go off grid or move.
and the best part is, you could move to an entirely different state…and still end up with the same company as your power company.
Yeah, if they had sent an email when the person put in the request so I could respond before doing the stop request it wouldn’t have been an issue!
My food went bad and I was busy yesterday so I just called them to request a credit to reimburse for the spoiled food. The stupid automated bot kept asking what I wanted and when I said I wanted a credit for the power being turned off it said “So you want to stop service…” and I started cursing at it again.
Are you OOP?
Original Original Poster?
?
Your reply seemed to be responding like OP would be as if they wanted to explain further.
I was giving an example of cursing at it not getting to a person faster…
I hate those things SO MUCH on phone calls.
AGENT AGENT AGENT GET ME A FUCKING AGENT AGENT AGENT AGENT AGENT.
I just keep screaming agent at it.
“Sorry we are having such a problem connecting you. Goodbye!”
gives you an AI Agent
TALK TO A PERSON 0000000
This is a modern corporation issue, not an Apple issue. Misattributing your frustrations is very on-brand for an Apple customer.
I’m glad you didn’t get to hold a customer support agent hostage 5 minutes before they were going to out
This comment is a prick issue.
So Apple isn’t contributing to this problem? Because it sounds like an Apple problem to me. Just because other companies are doing it, that doesn’t absolve Apple from their bad behavior.
And if they didn’t want to accept calls at 8:55 pm, they’d have the cutoff be 8:30. As someone who has worked in support quite a lot, sometimes you get a call right before the end of your shift. It sucks, but it’s part of the job.
So you’re saying you can’t criticize a corporation for doing something if other corporations are doing it, too?
Misattributing your frustrations is very on-brand for an Apple customer.
Insane thing to say when Apple customers are more likely to vehemently defend the corporation than assume they’re in any way at fault. Ya know, like you’re doing now.
I don’t know what kind of disease causes you to read my comment as a defense of Apple, but I hope you get better
It’s really funny that you think I misread your comment while having clearly misread my comment lol
I didn’t say that you were defending apple. I said apple fanboys defend apple by shifting blame away from them so your dig didn’t make sense. And you’re shifting blame away from a single corporation because “well, everyone else is doing it!”
Okay, your phrasing is unclear then. You attached “like you’re doing right now” at the end so it could apply to some or all parts of your message.
Also your worldview is wrong. Apple users are not apple fanboys. Most of them don’t give a shit.
Idk if you need medicine or education, but either way, please stop messaging me.
Do you think I am messaging you right now
