In the last year, I've been through over a dozen cities and used public transport in all of them. It is wild just how confusing and complex buying a ticket can be. While some cities obviously take a user-centred approach to ticketing, others appear to take a Kafkaesque delight in a bureaucratic maze of zones, apps, and intricate restrictions. One of the seminal texts in computer systems design…
That’s an awful idea. Why would you maintain payment infrastructure to collect fares from so few people? It wouldn’t even pay for itself, it’s just bad for everyone involved and no one would benefit.