The argument over who is right, the consumer or the employee, is exactly what the companies want. If charging for every small thing was a big deal they’d see it in the totals as people stopped coming and pass the cost on some other way to provide “free” stuff. But people just gripe about it and come back, and keep blaming the stupid worker again because it’s “clearly” their fault. And the company takes their money happily.
The argument over who is right, the consumer or the employee, is exactly what the companies want. If charging for every small thing was a big deal they’d see it in the totals as people stopped coming and pass the cost on some other way to provide “free” stuff. But people just gripe about it and come back, and keep blaming the stupid worker again because it’s “clearly” their fault. And the company takes their money happily.