This is the kind of apology that more company should be releasing. The kind that admit fault entirely, and beg you not to leave. And since this was an unprecedented event, it’s the first time Google has ever apologized in this manner
They only apologized because the customer they risk losing controls billions of dollars in assets
The customer was UniSuper, a $125B Superfund. It was not the confused Grandma in the thumbnail.
It just goes to show that depending on one provider is poor. Here they did the tight thing and had backups with a different provider, despite having geographic redundancies with google cloud.
They say it was a one of a kind misconfiguration but I havnt seen anywhere what that was. Could it be as simple as a payment error and enaiks going to the wrong address?
“account being deleted, something that had never happened to Google Cloud before.”
10$ says this has happened before but to a tiny customer who couldn’t get google to care.
